Computer and Technical Support Unit
Technical Support for Labs, Computers, and the College Network
- Device and network maintenance: repairing technical issues affecting faculty and administrative staff devices, maintaining internet connectivity, and implementing any required new connections.
- Wireless network and infrastructure management: developing and maintaining the College's internet infrastructure, addressing urgent failures, and ensuring network stability throughout the day.
- Data Center management: overseeing the Data Center, which serves as the main hub for internet connectivity and houses the College's servers and core routers.
E-Learning Support and Follow-up for Students and Faculty
- Faculty support: providing technical assistance to faculty members in using Moodle and Zoom to ensure that lectures, exams, and other academic activities run smoothly.
- Student support: assisting students in using e-learning platforms, including guidance on attending lectures, sitting exams, and completing tasks correctly on Moodle.
- Rapid resolution of technical and e-learning issues: promptly addressing problems faced by faculty or students to keep lectures and exams running. Support is provided through a dedicated WhatsApp number available during and outside official working hours, in addition to in-person assistance, with the number published on the College's official platforms (such as Zajel and Facebook).
Staff
Mithqal Khdear Mithqal Najjar
Administrative Officer