Computer and Technical Support Unit

Responsibilities of Technical Support for Labs, Computers, and the College Network

Device and Network Maintenance:
Repairing technical issues faced by faculty and administrative staff devices, as well as maintaining internet connectivity and implementing any required new connections.

Wireless Network and Infrastructure Management:
Developing and maintaining the college’s internet infrastructure, addressing urgent failures, and ensuring network stability throughout the day.

Data Center Management:
Overseeing the Data Center, which serves as the main hub for internet connectivity and houses the college’s servers and core routers.

E-Learning Support for Students and Faculty:

• Faculty Support: Providing technical assistance to faculty members in using Moodle and Zoom, ensuring lectures, exams, and other academic activities run smoothly.
• Student Support: Assisting students in using e-learning platforms, including guidance on attending lectures, submitting exams, and completing tasks on Moodle correctly.

Rapid Resolution of Technical and E-Learning Issues:
Promptly addressing technical challenges faced by faculty or students to maintain continuity of lectures and exams. Support is provided through a dedicated WhatsApp number available during and beyond official working hours, in addition to in-person assistance. The contact number is shared via the college’s official platforms (such as Zajel and Facebook).